Job Summary:

The Sales Administrator is responsible for providing administrative support to the sales team, ensuring smooth and efficient operations within the sales department. This role involves managing customer inquiries, processing orders, maintaining sales records, and coordinating communication between sales, logistics, and finance teams. The ideal candidate will be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.

Key Responsibilities:

1. Sales Support:
   • Assist the sales team with administrative tasks, including preparing quotes, contracts, and sales presentations.
   • Respond to customer inquiries and provide information about products, services, and orders.
   • Coordinate with the sales team to ensure all customer requirements are met promptly.
2. Order Processing:
   • Process sales orders accurately and efficiently, ensuring all necessary documentation is completed.
   • Monitor order status and update customers and the sales team on any changes or delays.
   • Liaise with the logistics department to ensure timely delivery of orders.
3. Customer Relationship Management:
   • Maintain and update customer records in the CRM system.
   • Follow up on customer feedback and ensure all issues are resolved to the customer’s satisfaction.
   • Support the sales team in building and maintaining strong customer relationships.
4. Sales Reporting:
   • Prepare regular sales reports and summaries for the sales manager, including sales figures, order statuses, and customer feedback.
   • Analyze sales data to identify trends, opportunities, and areas for improvement.
   • Assist in the preparation of sales forecasts and budgets.
5. Documentation and Record-Keeping:
   • Maintain organized records of sales transactions, contracts, and correspondence.
   • Ensure all sales documentation is up-to-date and accessible for audits and reviews.
   • Assist in the preparation and distribution of sales materials, brochures, and promotional items.
6. Coordination and Communication:
   • Act as a point of contact between the sales team, finance, logistics, and other departments.
   • Coordinate meetings, schedules, and travel arrangements for the sales team.
   • Assist in the planning and execution of sales events, exhibitions, and trade shows.
7. Inventory Management:
   • Monitor stock levels and coordinate with the warehouse team to ensure product availability.
   • Assist in inventory audits and update the sales team on stock status and potential shortages.
8. Administrative Tasks:
   • Handle general office duties such as filing, answering phones, and managing correspondence.
   • Support the sales manager with administrative tasks as needed.
   • Assist in training new sales team members on administrative procedures and tools.

Qualifications:

• Education: High school diploma or equivalent; an associate degree in business administration or a related field is preferred.
• Experience: 1-3 years of experience in a sales support or administrative role.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
  • Attention to detail and accuracy in data entry and documentation.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in a similar industry or with sales administration.
• Familiarity with ERP systems and inventory management software.
• Basic knowledge of sales and marketing principles.

Benefits:

• Competitive salary with performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development and training opportunities.
• Supportive work environment with opportunities for growth.