Job Summary:

The Business Support Manager is responsible for overseeing and managing the administrative and operational functions that support the core business activities. This role involves streamlining processes, enhancing efficiency, managing staff, and ensuring that all departments have the resources they need to operate effectively. The ideal candidate will have strong leadership skills, a strategic mindset, and the ability to work collaboratively across various teams.

Key Responsibilities:

1. Operational Management:
   • Oversee day-to-day operations and ensure that all business support functions are running smoothly.
   • Develop and implement policies and procedures to improve operational efficiency.
   • Manage office facilities, including maintenance, procurement, and vendor relationships.
2. Team Leadership:
   • Lead, mentor, and manage a team of administrative and support staff, ensuring they meet their performance objectives.
   • Conduct regular team meetings to discuss progress, challenges, and strategies for improvement.
   • Identify training needs and organize professional development opportunities for team members.
3. Process Improvement:
   • Analyze current business processes and identify areas for improvement.
   • Implement new systems or tools to enhance productivity and streamline operations.
   • Work closely with other department managers to coordinate process improvements across the organization.
4. Resource Management:
   • Manage the allocation and utilization of resources, including budget, staff, and equipment, to ensure optimal performance.
   • Oversee procurement processes, ensuring that all purchases are cost-effective and meet the company’s needs.
   • Monitor and manage the budget for business support operations, ensuring all expenses are within approved limits.
5. Project Management:
   • Lead and manage cross-functional projects aimed at improving business operations.
   • Coordinate with stakeholders to ensure projects are completed on time and within budget.
   • Track project progress and report on outcomes to senior management.
6. Communication and Collaboration:
   • Serve as a liaison between the business support team and other departments, ensuring clear communication and collaboration.
   • Facilitate the flow of information across departments to support decision-making and strategic planning.
   • Prepare and present reports to senior management on business support activities and performance metrics.
7. Compliance and Risk Management:
   • Ensure that all business operations comply with legal and regulatory requirements.
   • Identify potential risks and develop strategies to mitigate them.
   • Maintain records and documentation to support compliance efforts and audits.
8. Client and Stakeholder Support:
   • Provide support to clients and stakeholders by addressing their needs and resolving any issues.
   • Ensure that the business support team delivers high-quality service to both internal and external customers.
   • Manage contracts and relationships with key service providers and vendors.
9. Data Management and Reporting:
   • Oversee the collection, management, and analysis of business data to inform decision-making.
   • Ensure the accuracy and security of all data handled by the business support team.
   • Generate reports on key performance indicators (KPIs) and other metrics to track progress and identify areas for improvement.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Management, or a related field; a Master’s degree is a plus.
• Experience: 5-7 years of experience in business operations, administration, or a related field, with at least 2-3 years in a managerial role.
• Skills:
  • Strong leadership and team management abilities.
  • Excellent organizational and multitasking skills.
  • Proficiency in Microsoft Office Suite, project management software, and ERP systems.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience in a specific industry relevant to the company’s operations.
• Certification in project management (e.g., PMP) or business analysis.
• Experience with process improvement methodologies such as Six Sigma or Lean.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.